Frequently Asked Questions

Shipping & Handling

Processing will take 1-2 business days. Business days do not include holidays. After your order has processed your item will ship. Shipping includes an additional 3-5 days.

Payments Accepted

We accept Visa, Mastercard, American Express & Discover. We now accept Afterpay. Buy now and pay later. We ship your items to to you and you pay overtime in 4 interest free installments. Select Afterpay at checkout to use.  

Return & Refund Policy

Your satisfaction is very important to us! We will gladly replace any item that arrives to you damaged or broken. Let us know within 72 hours of receiving your product and the same product you purchased will be on it's way! Please contact our customer support team via email for additional assistance. Also must include photos of damaged items.

 

Unfortunately we are unable to offer refunds, returns/exchanges for any other reasons. MelBeauty reserves the right to refuse any returns at any time.

How We Use Your Information?

When purchasing something from our store, as part of the buying and selling process, we collect personal information such as your name, address, and email. We keep this information private.

 

Email marketing (if applicable): With your permission we may send you emails about our store, new products and other updates.

Consent

When you provide us with personal information to complete a transaction, verify your credit, place an order, arrange a delivery, we imply that you consent to us collecting this information and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for consent.

Disclosure

We may disclose your personal information if required to do so by law or if you violate our terms of service.

Server

Our store is hosted on a secure server. The server provides us with this online e-commerce platform that allows us to sell our products and services to you. This host stores both your data as well as MelBeauty's data on a secure server behind a firewall.